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Our party buses always make every effort to arrive on time. If the party bus does not arrive or is more than 30 minutes late, or does not show up at all (if mechanical failure occurs in which you would be notified and full refund given or substitution, if available, would be provided upon your approval), we will make every effort to compensate you with extra, additional time free of charge or partial refund if over 30 minutes late or full refund if the party bus does not arrive UNLESS the tardiness or no show of the party bus is due to:

Incorrect or insufficient information you supplied to us on the information form, including, but not limited to an incorrect address or incorrect contact phone number.

Your failure to answer the contact phone number provided on the information form when the party bus driver calls needing help finding your location or gaining access to your building/apartment complex/subdivision/etc.

You are not at the address you provided upon arrival of the party bus.

If the party bus is more than 30 minutes late but you agree to have the party bus arrive for your event.

Unfortunate or unforeseen circumstances beyond our control (inclement weather, road closures, accidents, etc.).

If we cannot provide the party bus or services, we will notify you prior to charging your credit card with the deposit amount. You have the right to cancel based on the unavailability of the party bus or service.

PAYMENT OF BALANCE DUE:
Your deposit will be deducted from your total leaving you a balance which is due upon the arrival of your party bus. Payment is required in CASH to be paid to the driver. We DO NOT accept credit cards, personal checks, money orders, or any other form of payment upon pick-up.

CANCELLATION:
For NON-PROM charters, if you have to cancel your reservation, your deposit is non-refundable. In the event you cancel within 14 days of your reservation, you will be charged the full amount of your booking. For PROM charters, if you have to cancel your reservation, your deposit is non-refundable. In the event you cancel within 30 days of your reservation, you will be charged the full amount of your booking. Topshelf Party Bus may cancel your reservation if your credit or debit card is invalid, and/or we cannot reach you via phone or email.

CHANGES REQUESTED AFTER BOOKING/RESERVATION CHANGE POLICY:
Up to 1 week prior to your reservation, you are allowed 1 change to your reservation free of charge after submitting your reservation (i.e. pick up time and address changes are acceptable if covered within the price of the original reservation. Travel fees will apply if the pickup, destination or drop off location is not in the metro Atlanta area (30 Mins. or less from downtown Atlanta) and was not covered in the original reservation). All other changes will require a $25 change fee AND any fee’s that are incurred, such as upgrading the vehicle or adding additional hours to your previous reservation. If this is the case, in addition to the $25 change fee, your deposit and balance due will reflect the additional costs. Changes will be allowed until 2 days before your date of transportation. You cannot change the vehicle you booked to another vehicle unless it is MORE THAN 2 weeks PRIOR to your reservation/event date during non-prom season or unless it is MORE THAN 30 days prior to your reservation/event during prom season, and if so, this still may NOT be possible depending on availability, date of change, owner, & other factors out of our control. Your deposit is non-refundable and will not change if you downgrade your bus and/or number of hours of your reservation. The date of the reservation is non-transferrable under any circumstances. If you request changes to your reservation after you placed your reservation online, we will make every effort to accommodate the change, however, Topshelf Party Bus has the sole discretion to allow or deny any changes made to your reservation after booking in the event that this may not be possible. In addition, same day/last minute changes may not be possible and are difficult. If you need to make any changes to your reservation, we ask that you give as much notice as possible, but no less than 48 hours’ notice. All changes, updates and/or additional information must be EMAILED to us, such as EXACT NAMES and ADDRESSES for pick-up, destinations and end of night drop-offs, other contact numbers or any other changes and updates ASAP but no later than 48 hours prior to your reservation! Final Itineraries are required and if not received 48 hours prior to the pickup date are subject to cancellation and any deposits will be forfeited. Please include your full name and the date of your reservation. ALL CHANGES MUST BE EMAILED TO US TO BE CONSIDERED!!! NO EMAIL, NO CHANGE!

INDEMNITY:
Topshelf Party Bus does not own or control any of the buses as seen on our website, but acts solely as the booking agency for other bus owners and companies who are solely responsible for the delivery and completion of your reservation, and any problems or occurrences that may arise during your reservation. This includes, but is not limited to, timely delivery of your choice of party bus as booked on your reservation form, the duties the driver owes to the bus owner and that company and its owners, its clients, and the cleanliness, maintenance, and items stocked on your bus. By accepting these Terms and Conditions, you waive any and all claims of liability, for any cause whatsoever against Topshelf Party Bus. You, your guests, passengers and invitees hereby irrevocably covenant, promise and agree to indemnify Topshelf Party Bus, its officers, employees, agents, contractors and representatives (“Indemnified Parties”) and to hold harmless the Indemnified Parties from and against any all losses, claims, expenses, suits, costs, demands, damages or liability, joint or several, of whatever kind or nature which the Indemnified Parties may sustain or which they may become subject arising out of or relating in any way to your reservation and/or the services provided by but not limited to all our bus owners & their companies, including without limitation in each case attorneys’ fees, and expenses actually incurred in defending against or enforcing any such loss, claims, expenses, suits, costs, demands, damages or liabilities.

LIMITATION OF LIABILITY:
To the fullest extent permitted under law, Topshelf Party Bus will have no liability (whether arising in contract, warranty, tort, including negligence, product liability, or otherwise) for any direct, indirect, incidental, special, or consequential damages or liabilities (including loss of revenue or profit) arising with respect to use of our services.

CHOICE OF LAW:
By booking a reservation through us you agree that the internal laws of the State of Nevada, USA without regard to the principles of conflicts of laws, will govern this agreement and any dispute of any kind that arises between you and the company or its affiliates. Further, any dispute arising under this agreement shall be subject to exclusive jurisdiction of courts located in Clark County, Nevada.

AGREEMENT TO TERMS:
By checking the “Booking Terms” box on the Topshelf Party Bus online booking form, this acts as your signature. By checking this box, you have authorized us to charge your credit or debit card for the deposit pursuant to the terms of this agreement. You agree that you are the cardholder on this agreement, that you are the client booking our services, and that you consent to the “Booking Terms” Agreement. I also understand that Topshelf Party Bus and its affiliates have the right to bill my credit card for any additional services, outstanding balances other than that which is listed above, or damages or theft occurring while during reservation. You will be notified should this be the case.

TERMS & CONDITIONS:
The terms “we”, “us”, and “Company” refers to Topshelf Party Bus, its agents, contractors and/or affiliates, and “you” refers to the customer booking a reservation through us. The terms “bus”,“party bus” and “limo” refers to all vehicles booked through Topshelf Party Bus. All reservations you book through us are subject to the following terms, conditions and notices as they exist at the time the reservation is made. We reserve the right to change these/terms, conditions and notices, and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your reservation of our services. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement in accordance with the terms and conditions of this agreement. If not, you may have your parent or legal guardian read and agree to this contract. You or your parent or legal guardian agree to be financially responsible for your use of our services as well as the use of your name and credit card account to pay for services purchased from us. You also warrant that all information supplied by you is true and accurate. In the event of mechanical breakdown that is repairable on site within the duration of your charter, the owner of the bus will only be responsible for making up lost time either by offering a partial refund for the amount of time lost during the repair time or by providing the lost time by adding that time to your charter free of charge. If the bus is not repairable that evening, and the charter must be terminated due to vehicle emergency (mechanical failure, etc.) prior or during your reservation, vehicle substitution within the owner’s fleet may be offered, IF available. Your trip may cancel if no substitute vehicle within the owner’s fleet is available, and a full refund of all monies paid will be given in this case. Your deposit is non-refundable except as herein specifically provided. Your deposit is non-refundable except as herein specifically provided. If you decline to accept the bus you requested on the online party bus reservation form upon arrival of the party bus, your deposit will not be refunded and you will remain responsible for payment for your booking. If you choose not to accept a vehicle that was not what you originally booked, we will kindly refund your deposit and /or all monies upon initial pick-up. If you choose to accept a vehicle that was not what you originally booked upon pick up, then no refunds or discounts will be applied that night or offered in the future. Should anything on or in the bus not be in working order (electronics, air conditioning, etc.) during your charter, you must notify the driver so that they may be able to fix the problem. If the driver is unable to resolve the problem, he/she will contact the owner to report the problem. The owner of the bus is responsible for handling those matters. If the problem can’t be repaired that evening, a partial refund or extra time/hours may be offered as compensation. The driver, owner or bus manager must be notified immediately during your charter for there to be any resolution. Any discrepancies upon arrival of the vehicle or during the reservation must be handled at that time. Please have your driver notify the owner and/or bus manager so that we may rectify any problems you may have that evening. Topshelf Party Bus acts solely as the booking agent for the owners and is not open after hours. Our office is open during normal business hours & all matters regarding our bookings will be handled during these hours. In the case of inclement weather (snow, ice, hail, etc.) where the roads are impassable, we will not jeopardize the safety of our client’s, the driver, or the bus and your reservation will be terminated or postponed, whichever applies. You will receive your deposit and all monies put towards your reservation. You are responsible for any damage or other loss to our property resulting from the actions and/or inactions of you or your guests during your event. Should you or your guests violate any of the Rules and Regulations set forth below, you agree to be responsible for payment of all fees assessed as a result of such violation, no refunds will be given, and you will be held responsible for the entire amount of your charter. We will not be responsible for loss, theft or damage to any personal belongings left inside the bus, nor will we be responsible for the behavior of you or your guests which results in danger or harm to the driver, our clients, our client’s guests, or to the bus. If such dangerous or harmful behavior (as determined in the sole discretion of our driver) occurs, we reserve the right to interrupt or terminate your reservation, and retain all sums paid for your reservation. We cannot be held responsible for delays caused by traffic, weather, accidents, construction, inaccurate directions, poor time management or planning of itinerary, or any other acts beyond our control.

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You can use the form on this page for email or call us at 770.640.6008

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