Topshelf Party Bus

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. This may make your site experience more inefficient and may not function properly.

However, you will still be able to place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or at a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page

You can change your personal information:
• By emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles forms the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will promptly remove you from ALL correspondence or, follow the instructions at the bottom of each email.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

TopshelfPartyBus.com
8756Carlitas Joy Court
Las Vegas, NV 89117
This email address is being protected from spambots. You need JavaScript enabled to view it.

Terms and Cancellation Policy

YOUR DEPOSIT IS NON-REFUNDABLE IF YOU CANCEL YOUR RESERVATION FOR ANY REASON AT ANY TIME. IN ADDITION, IF YOU CANCEL WITHIN 14 DAYS OF YOUR RESERVATION FOR NON-PROM CHARTERS OR WITHIN 30 DAYS FOR PROM CHARTERS FOR ANY REASON, UNDER ANY CIRCUMSTANCE OR EMERGENCY, YOU WILL ALSO BE HELD FINANCIALLY RESPONSIBLE FOR THE ENTIRE AMOUNT AND YOU WILL BE CHARGED FOR ANY REMAINING BALANCES DUE.

TOPSHELF PARTY BUS TERMS, CONDITIONS & CANCELLATION POLICY

The following booking terms apply to every party bus or vehicle provided by Topshelf Party Bus. Please make sure you supply accurate & complete information on the information form to ensure a successful event for all parties involved.

1) HOW TO MAKE RESERVATIONS:
When you are ready to reserve and book your party bus, please use our Party Bus Online Reservation Form to submit your order/reservation. If your event is same day as reservation, you must call to notify you want to book your party bus and you will still be required fill out the booking form once you notify us via phone. All online reservation forms must give 24 hours’ notice without phone notification. All reservations are subject to bus and driver availability therefore we recommend you book as much in advance as possible. If you have any questions regarding the rates or details of the buses, feel free to call us for further information. At this time, we will negotiate any special requests you may have, as advance notice is advisable.

It is helpful, but not necessary, to give us 24 hrs. notice for your reservation of any kind and it is mandatory for online booking. Keep in mind that during our busy months we can be booked weeks in advance. Regardless, we do handle last minute bookings if possible.

DEPOSIT & CANCELLATION POLICIES:
A deposit will be mandatory for booking any vehicle on this or any of our websites. Your deposit also includes tax payable by Visa, MC, AMEX or Discover, and will be charged upon booking. If you cancel your reservation for any reason, under any circumstance or emergency, at any time, you will lose your deposit. In addition, if you cancel within 14 days of your reservation for non-prom charters or within 30 days for prom charters for any reason, under any circumstance or emergency, you will lose your deposit and your credit card will be charged the full amount of your booking as well. You agree to accept the party bus upon arrival “as is”. If you refuse the party bus upon arrival under any circumstances, you will lose your deposit. If you fail to honor your commitment, legal action may be pursued by either Topshelf Party Bus, the owner of the vehicle, or both parties combined.

All deposits are NON-REFUNDABLE, subject to the limitations set forth herein:

Our party buses always make every effort to arrive on time. If the party bus does not arrive or is more than 30 minutes late, or does not show up at all (if mechanical failure occurs in which you would be notified and full refund given or substitution, if available, would be provided upon your approval), we will make every effort to compensate you with extra, additional time free of charge or partial refund if over 30 minutes late or full refund if the party bus does not arrive UNLESS the tardiness or no show of the party bus is due to:
Incorrect or insufficient information you supplied to us on the information form, including, but not limited to an incorrect address or incorrect contact phone number.
2. Your failure to answer the contact phone number provided on the information form when the party bus driver calls needing help finding your location or gaining access to your building/apartment complex/subdivision/etc.
3. You are not at the address you provided upon arrival of the party bus.
4. If the party bus is more than 30 minutes late but you agree to have the party bus arrive for your event.
Unfortunate or unforeseen circumstances beyond our control (inclement weather, road closures, accidents, etc.).
If we cannot provide the party bus or services, we will notify you prior to charging your credit card with the deposit amount. You have the right to cancel based on the unavailability of the party bus or service.
PAYMENT OF BALANCE DUE:
Your deposit will be deducted from your total leaving you a balance which is due upon the arrival of your party bus. Payment is required in CASH to be paid to the driver. We DO NOT accept credit cards, personal checks, money orders, or any other form of payment upon pick-up.
CANCELLATION:
For NON-PROM charters, if you have to cancel your reservation, your deposit is non-refundable. In the event you cancel within 14 days of your reservation, you will be charged the full amount of your booking. For PROM charters, if you have to cancel your reservation, your deposit is non-refundable. In the event you cancel within 30 days of your reservation, you will be charged the full amount of your booking. Topshelf Party Bus may cancel your reservation if your credit or debit card is invalid, and/or we cannot reach you via phone or email.
CHANGES REQUESTED AFTER BOOKING/RESERVATION CHANGE POLICY:
You are allowed up to 1 change to your reservation per booking AFTER submitting your reservation online free of charge (i.e. pick up time & address changes are acceptable if covered within the price of the original reservation. Travel fees will apply if the pickup, destination or drop off location is not in the metro Atlanta area (30 minutes or less from downtown Atlanta) and was not covered in the original reservation). All other changes will require a $25 change fee AND any fees that are incurred, such as upgrading the vehicle or adding additional hours to your previous reservation. If this is the case, in addition to the $25 change fee, your deposit & balance due will reflect the additional costs. You cannot change the vehicle you booked to another vehicle unless it is MORE THAN 2 weeks PRIOR to your reservation/event date during non-prom season or unless it is MORE THAN 30 days prior to your reservation/event during prom season, and if so, this still may NOT be possible depending on availability, date of change, owner, & other factors out of our control. Your deposit is non-refundable and will not change if you downgrade your bus and/or number of hours of your reservation. The date of the reservation is non-transferrable under any circumstances.
INDEMNITY:
Topshelf Party Bus does not own or control any of the buses as seen on our website, but acts solely as the booking agency for other bus owners and companies who are solely responsible for the delivery and completion of your reservation, and any problems or occurrences that may arise during your reservation. This includes, but is not limited to, timely delivery of your choice of party bus as booked on your reservation form, the duties the driver owes to the bus owner and that company and its owners, its clients, and the cleanliness, maintenance, and items stocked on your bus. By accepting these Terms and Conditions, you waive any and all claims of liability, for any cause whatsoever against Topshelf Party Bus. You, your guests, passengers and invitees hereby irrevocably covenant, promise and agree to indemnify Topshelf Party Bus, its officers, employees, agents, contractors and representatives (“Indemnified Parties”) and to hold harmless the Indemnified Parties from and against any all losses, claims, expenses, suits, costs, demands, damages or liability, joint or several, of whatever kind or nature which the Indemnified Parties may sustain or which they may become subject arising out of or relating in any way to your reservation and/or the services provided by but not limited to all our bus owners & their companies, including without limitation in each case attorneys’ fees, and expenses actually incurred in defending against or enforcing any such loss, claims, expenses, suits, costs, demands, damages or liabilities.
LIMITATION OF LIABILITY:
To the fullest extent permitted under law, Topshelf Party Bus will have no liability (whether arising in contract, warranty, tort, including negligence, product liability, or otherwise) for any direct, indirect, incidental, special, or consequential damages or liabilities (including loss of revenue or profit) arising with respect to use of our services.
CHOICE OF LAW:
By booking a reservation through us you agree that the internal laws of the State of Nevada, USA without regard to the principles of conflicts of laws, will govern this agreement and any dispute of any kind that arises between you and the company or its affiliates. Further, any dispute arising under this agreement shall be subject to exclusive jurisdiction of courts located in Clark County, Nevada.
AGREEMENT TO TERMS:
By checking the “Booking Terms” box on the Topshelf Party Bus online booking form, this acts as your signature. By checking this box, you have authorized us to charge your credit or debit card for the deposit pursuant to the terms of this agreement. You agree that you are the cardholder on this agreement, that you are the client booking our services, and that you consent to the “Booking Terms” Agreement. I also understand that Topshelf Party Bus and its affiliates have the right to bill my credit card for any additional services, outstanding balances other than that which is listed above, or damages or theft occurring while during reservation. You will be notified should this be the case.
TERMS & CONDITIONS:
The terms “we”, “us”, and “Company” refers to Topshelf Party Bus, its agents, contractors and/or affiliates, and “you” refers to the customer booking a reservation through us. The terms “bus”,“party bus” and “limo” refers to all vehicles booked through Topshelf Party Bus. All reservations you book through us are subject to the following terms, conditions and notices as they exist at the time the reservation is made. We reserve the right to change these/terms, conditions and notices, and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your reservation of our services. You warrant that you are at least 18 years old and possess the legal authority to enter into this agreement in accordance with the terms and conditions of this agreement. If not, you may have your parent or legal guardian read and agree to this contract. You or your parent or legal guardian agree to be financially responsible for your use of our services as well as the use of your name and credit card account to pay for services purchased from us. You also warrant that all information supplied by you is true and accurate. In the event of mechanical breakdown that is repairable on site within the duration of your charter, the owner of the bus will only be responsible for making up lost time either by offering a partial refund for the amount of time lost during the repair time or by providing the lost time by adding that time to your charter free of charge. If the bus is not repairable that evening, and the charter must be terminated due to vehicle emergency (mechanical failure, etc.) prior or during your reservation, vehicle substitution within the owner’s fleet may be offered, IF available. Your trip may cancel if no substitute vehicle within the owner’s fleet is available, and a full refund of all monies paid will be given in this case. Your deposit is non-refundable except as herein specifically provided. Your deposit is non-refundable except as herein specifically provided. If you decline to accept the bus you requested on the online party bus reservation form upon arrival of the party bus, your deposit will not be refunded and you will remain responsible for payment for your booking. If you choose not to accept a vehicle that was not what you originally booked, we will kindly refund your deposit and /or all monies upon initial pick-up. If you choose to accept a vehicle that was not what you originally booked upon pick up, then no refunds or discounts will be applied that night or offered in the future. Should anything on or in the bus not be in working order (electronics, air conditioning, etc.) during your charter, you must notify the driver so that they may be able to fix the problem. If the driver is unable to resolve the problem, he/she will contact the owner to report the problem. The owner of the bus is responsible for handling those matters. If the problem can’t be repaired that evening, a partial refund or extra time/hours may be offered as compensation. The driver, owner or bus manager must be notified immediately during your charter for there to be any resolution. Any discrepancies upon arrival of the vehicle or during the reservation must be handled at that time. Please have your driver notify the owner and/or bus manager so that we may rectify any problems you may have that evening. Topshelf Party Bus acts solely as the booking agent for the owners and is not open after hours. Our office is open during normal business hours & all matters regarding our bookings will be handled during these hours. In the case of inclement weather (snow, ice, hail, etc.) where the roads are impassable, we will not jeopardize the safety of our client’s, the driver, or the bus and your reservation will be terminated or postponed, whichever applies. You will receive your deposit and all monies put towards your reservation. You are responsible for any damage or other loss to our property resulting from the actions and/or inactions of you or your guests during your event. Should you or your guests violate any of the Rules and Regulations set forth below, you agree to be responsible for payment of all fees assessed as a result of such violation, no refunds will be given, and you will be held responsible for the entire amount of your charter. We will not be responsible for loss, theft or damage to any personal belongings left inside the bus, nor will we be responsible for the behavior of you or your guests which results in danger or harm to the driver, our clients, our client’s guests, or to the bus. If such dangerous or harmful behavior (as determined in the sole discretion of our driver) occurs, we reserve the right to interrupt or terminate your reservation, and retain all sums paid for your reservation. We cannot be held responsible for delays caused by traffic, weather, accidents, construction, inaccurate directions, poor time management or planning of itinerary, or any other acts beyond our control.

RULES AND REGULATIONS WHILE ON OUR PARTY BUSES & VEHICLES:
1. Underage drinking is strictly prohibited. We do NOT provide alcohol to anyone under 21 years of age, nor do we permit consumption or possession of alcohol by anyone under 21 years of age. The driver has the authority to check coats and bags brought onto our buses for such purposes. Possession or use of alcohol by anyone underage of any kind by anyone on our bus MAY result in immediate termination or interruption of the reservation until the matter is rectified or notification of the parent to come & pick up their child if necessary. All Alcohol will be disposed of immediately if found.
2. We do NOT permit illegal drugs on our buses. Possession or use of illegal drugs by anyone on our bus will result in immediate termination of the reservation. The driver has the authority to check coats and bags brought onto our buses for such purposes.
3. We do NOT permit weapons of any kind on our buses. Possession or use of weapons of any kind by anyone on our bus will result in immediate termination of the reservation. The driver has the authority to check coats and bags brought onto our buses for such purposes.
4. If anyone while on our buses is caught with or consuming alcohol underage, illegal drugs, or weapons, the driver has total discretion to terminate the reservation immediately, or remove the person or persons who are in direct violation of these terms and conditions and/or contact the local authorities IF necessary.
5. We do NOT permit chewing/bubble gum, smoking, silly string, or any other decoration, food, or drink that may damage the inside or outside of our buses.
6. Any unruly persons will be dropped off immediately at the sole discretion of the driver (no refund given) and will be responsible for their own transportation thereafter. This includes but not limited to any acts of violence, swearing, obscenity, or any act in or outside the bus that is deemed inappropriate or threatening to the bus, the driver, or the clients.
7. Do not under any circumstance distract the driver while the bus is in motion. We want you and your guests to arrive at your destination safely. You will be asked to sit in the main cabin behind the driver’s cab for safety precautions.
8. Enter at you own risk. We will not be held responsible or liable for injuries caused by or due to stairs coming on or off the bus, fog machine, loud music, slippery floors, glass breakage, insufficient lighting, effects lighting, motion of the bus, or any conditions existing in the interior or on the exterior part of the vehicle which may cause harm or injury. We urge all guests to remain seated and hold on to the safety rails while the bus is moving to avoid injury. All injuries must be reported to the driver immediately in order to get proper medical attention. You may be asked to fill out an accident report form with the proper authorities. All medical emergencies will be the sole financial responsibility of the client or injured guest and continuance of your reservation will be at the sole discretion of the driver, the owner of the bus and Topshelf Party Bus. Any such incidents will NOT be considered as adding time to or extending your reservation and continuance or cancellation of your reservation will be at the driver & owner’s discretion.
9. Keep all personal items with you at all times; we are not responsible for any lost, damaged, or stolen property.
10. The client is liable for all costs related to any and all damages or theft occurring on the bus during your reservation. All damages are at the sole discretion the company. You will be charged should this be the case. This includes replacement costs, collection fees, attorney fees, court costs, etc.
11. There is a $150 clean up fee for excessive debris on bus. This is the discretion of the driver with approval from owner IF necessary. This includes but is not limited to food, cans, bottles, decorative items, etc.
12. There is a $300 clean-up fee for vomit, urination, blood, feces, saliva and/or any other bodily or foreign substance or matter in or on the bus. This is the discretion of the driver with approval from owner IF necessary.
13. SMOKING IS STRICTLY PROHIBITED IN OUR VEHICLES. The customer will be charged $300.00 – $350.00 (dependent on the vehicle you book) in the event any attempt to smoke in the vehicle.
14. Service begins when the driver arrives for the initial pick-up of all passengers and ends at the final destination or drop-off of all passengers or the time your reservation ends, whichever last occurs.
15. If your reservation goes over the pre-arranged time you will be held responsible for any additional time exceeding your reservation at the sole discretion of the driver. Be prepared to pay any additional time in CASH. We do not take credit cards, checks, money orders for overages. If you do not have readily available funds to cover the additional time and driver’s gratuity, your reservation will cease immediately and you and your guests will be responsible for your own transportation thereafter, or you may be charged the overages from the owner on your credit card on file.
16. We do NOT permit guests on our bus to extend any part of their bodies outside the windows of the bus, through sun roofs, stand on the seats, or to throw any objects from the bus.
17. It is prohibited to bring on any other persons not included in your original charter or guest list.
18. It is prohibited to exceed the maximum capacity of this vehicle.
19. All bookings are required to be paid in full, in readily available funds, before anyone is allowed on the bus at time of initial pick-up of your reservation. Any unpaid balance of your reservation will be grounds for cancellation of your reservation. No exceptions.
20. If you are booking a full liquor bar party bus, it is strictly prohibited to remove or steal any alcoholic beverages or bottles off the party bus before, during, or at the end of any reservation. This includes transferring liquor thru the windows of the bus. This is in strict accordance with Georgia Law.

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